Frequently Asked Questions
General
What is Offerwell?
Offerwell is a transaction management ecosystem that merges real-time data with existing agent workflows.
Where is Offerwell available?
We are currently available in New York and Ohio. We will be launching in Florida this October.
Who can use Offerwell?
Our platform is designed for residential real estate agents.
Can I schedule a demo?
Yes, you can schedule a demo here.
Is Offerwell a part of or a subsidiary of the MLS or NAR?
No. Offerwell is an independent organization that is not affiliated with The National Association of Realtors or Multiple Listing Service.
Is Offerwell looking to replace real estate agents?
No. We are committed to never replacing agents; they are the cornerstone of our product development.
Why should I use Offerwell?
Offerwell securely centralizes all of your transactional deal data. We provide agents with personalized analytics and insights to strengthen in-person customer interactions. This generates higher profits, decreases reporting inefficiencies, and delivers objective and quantitative information to share with clients.
Do you have a referral program?
Yes, we do! Learn more about our referral program here to start earning.
Account & Setup
How do I create an account?
To create an account, click here and follow the instructions to complete the registration process.
Is there a formal onboarding process with Offerwell?
No. There is no formal onboarding process or implementation fee with Offerwell.
How do I reset my password?
Select the Login button, click “Forgot Password,” and enter the email address associated with your Offerwell account. We’ll send you a link to reset your password.
My realtor license number changed, how can I update my account information?
To update your realtor license number, head to your account settings. Once there, you can easily update, add, or delete your license number as needed.
How do I delete my account?
To permanently delete your Offerwell account, please send an email from the address linked to your account to support@offerwell.com. Make sure to use "Delete Account" as your subject line.
Security & Privacy
How does Offerwell protect my data?
We prioritize the security and privacy of your data. We protect your information using advanced encryption protocols, secure servers, and regular security audits. Additionally, we follow industry standards and best practices to ensure your data remains safeguarded.
Where is my data stored?
For comprehensive details on how your data is stored, please refer to our terms and conditions.
Do you sell your user’s data?
We never sell your data.
What is Offerwell’s privacy policy?
You can access our privacy policy here.
Technical Support
How do I contact technical support?
You can reach our technical support team through the chat bubble on our website or by emailing us at support@offerwell.com.
Are there system requirements for using your software?
No, there are no specific system requirements. We do recommend using the latest versions of your preferred browser. For the best experience, we suggest using Google Chrome, Safari, Firefox, or Edge.
What are the support team's hours of operation?
Our support team is available Monday to Sunday from 8 AM to 11:59 PM Eastern Standard Time.
Pricing & Plans
What pricing plans are available?
We currently offer Plus, Pro and Team plans. You can learn more about our plans here.
Is there an initial setup fee?
No. We do not charge a setup fee.
How can I upgrade or downgrade my account?
Log in to your Offewell account, navigate to the ‘Subscription’ section, and from there, you can upgrade, downgrade, or cancel your subscription.
What payment methods are accepted?
You can pay using credit or debit cards.
